Frequently Asked Questions
Pricing & Insurance
Is there a membership or monthly fee?
No, we are not a direct primary care (DPC) or concierge practice. We offer patients simple, pay-for-service care.
Do you accept health insurance?
No, we do not at this time. We accept credit card, check, or cash. Credit card payments can be made in the portal or in the office. Patients will be provided with a receipt/superbill that they can submit to insurance for reimbursement. We hope to accept health insurance in the future.
How much are your services?
Pricing will be based on time. Medical advice or questions regarding health cannot be answered until after someone has been seen for their first visit.
Fee Schedule:
- $75 for 15 minutes
- $150 for 30 minutes
- $200 for 45 minutes
- $250 for 60 minutes
- $350 for 90 minutes
Visits & Availability
How long are visits?
Patients can choose visit times from 15, 30, 45, 60, and 90 minutes long. Here are recommendations for selecting a time:
- 15 minutes: Quick visit for a single item to discuss or medication refill.
- 30 minutes: Fairly straightforward visit with one to two items to discuss.
- 45 minutes: Most common visit time — what I offered in my prior practice.
- 60 minutes: A follow-up that needs more time to address multiple or complex concerns. This can also be a straightforward new patient consultation.
- 90 minutes: Recommended visit for someone who has never had a visit with Dr. Brown.
Do you offer home visits?
No, our practice does not offer home visits at this time. However, we do offer stress management groups for local businesses at their business location.
Can clients reach you anytime?
Dr. Brown will respond to patient calls and messages during business hours. When possible she will respond at other times.
Are you open on weekends?
No, at this time we are only providing services for patients on Mondays, Wednesday, and Thursdays.
Do you offer telehealth visits?
Yes, telehealth visits will be available for established patients starting in the late fall. However, in-person visits are preferred.
Do you have a patient portal?
Yes, the practice will be using an electronic medical record sytem called Athena. This system will have a portal that patients can add health information, review their history, and make payments.
Do you provide care and services for children?
No, at this time we provide care for adults ages 18 and over who wish to partner in improving their health.
Where is your office located, and is it easily accessible?
Our office address is: 871 Court St., Auburn, ME 04210. There is off-street parking and our main entrance is in the back of the building. Our office is located on the second floor with 11 steps to get up to this level. If you prefer to be seen in a ground-floor/handicap accessible office, please notify us so we can schedule your visit when this room is available.
Is there a cancellations/no-show policy?
A deposit will be charged at the time of scheduling. This is to secure your spot in the schedule. This will not be refunded if you cancel within 24 hours of the visit and the spot is not taken by another patient. There is no refund for no-shows. Two no-shows in a 12 month period of time or a new patient no-show will likely result in discharge from the practice.
